Staff Development

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Training products

CONFLICT CLOCK:
Taking T.I.M.E. to resolve conflict in the workplace 

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Does your team just not get along? Did you know you can train your employees to respond to workplace disagreements in a more productive way? As you’re planning upcoming employee training, don’t miss our award-winning Conflict Clock program.

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CONFLICT 101

Dealing with conflict is a big challenge, and most of us don’t have the tools to resolve conflict in a healthy way. This new micro-learning program is packed with tips & proven strategies to cut through the nonsense and get straight to conflict resolution.

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THE OH SERIES™ EVERYDAY ETHICS

The Oh Series Everyday EthicsIt’s not always easy to do the right thing. This training program reviews 15 common ethical dilemmas, including time theft, accounting/reporting miscues, gifts, and many more.

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WORKSHOPS

When it comes to training your team, we take a different approach!

Valentine Coaching does not offer standard workshop programs. Instead, all training sessions are tailored to the needs of the client.

Training topics include:

  • Enhancing communication skills
  • Customer service strategies
  • Change navigation
  • Building resiliency and managing stress
  • Using humor to overcome life’s challenges

Does Staff Training Really Pay?

We understand; money is tight. Business leaders understandably require measurable results for their staff training dollars. It is essential development professionals spend time identifying outcome expectations and measurement criteria.

Here’s how I recently applied the concept to a training session that focused on managing stress:

  • First, we identified behaviors that are associated most strongly with superior health and reduced stress.
  • Next, we measured workshop participants’ current stress-related behaviors.

Association Management, Ltd. is a high-paced, customer-oriented professional services firm. As Nan worked with our staff team, we came to better understand the ways we interact with others, our natural strengths, and ways to best equip us for situations that require us to function outside our normal comfort zones. We received practical and valuable insights that help us work more successfully together and with our association clients. I highly recommend Nan Valentine!

—Molly Lopez, CAE , President, Association Management, Ltd | http://www.aml.org